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FAQs - Frequently Asked Questions
Is your web site secure?
Shopping with your credit card on http://www.thriftynickel.biz/ is guaranteed to be safe and secure. We take extensive steps to process thousands of Internet transactions securely and safely. Our secure server software (SSL) is industry leading with Extended Verification (EV) for securing credit card transactions over the Internet. This software encrypts all your personal information into an unrecognizable code that is securely transmitted from you to us. When this encrypted information reaches our secure server, we translate it back to its original form and store it safely offline and inaccessible through the Internet. To continue our commitment to your security, every credit card processed is run through an address verification process to verify that the card is registered to the billing address on the order. We are dedicated to providing you with a secure, worry-free shopping experience.
Can I order over the phone?
Absolutely! We understand it's sometimes easier to talk to a "real person" when placing an order. Call us anytime Monday Thru Thursday between 10am and 5pm Eastern Standard time. Our number is: 845-728-0111
We accept Visa, MasterCard, American Express, Discover, Pay Pal and Google Checkout as forms of payment.
Online Order Status (Tracking info and more)
When you place an order with us, you will receive Order Confirmation number that will allow you to track Every step of your order. Once your order ships you will receive another email with tracking information.
Confirmation of orders
After placing an order you will get a confirmation email within 10 minutes. If you place an order with us and don't get a confirmation email check your "junk" mail folder - it will probably be in there; otherwise, send us an email and we`ll Make Sure to Resolve he Problem And get you order shipped as quick as possible.
You will only be charged tax if you are a resident of New York. We are required by law to charge sales tax on orders shipped to New york addresses, which is calculated and itemized during the online ordering process. No sales tax will be applied to orders shipped to addresses in other states.
We offer a Price Match option on almost any product. We do reserve the right to decline to match a price, but in most cases we will honor price match requests with other websites. In order to qualify for a price match consideration, the following conditions and rules must be met:
We strive to get every order processed and shipped with both speed and accuracy. Because we process our orders quickly, we are unable to cancel an order after it has been in our system for more than one hour. We have distribution warehouses nationwide and orders with multiple items may be shipped from different locations. All orders are subject to product availability. Therefore, Thrifty Nickel cannot guarantee that it will be able to fulfill customer's orders. If for any reason, the item is unavailable (either temporarily or because it has been discontinued), we will notify you of the delay, as well as potential substitutions.
Where we ship
Thrifty Nickel ships all over the world. Due to our agreement with Pay Pal and Google Checkout we are able to ship to most Countries as long as you place the order using either one of these two checkout methods. The customer is responsible for all taxes, duties, and a Addational Shipping Charge will be added To your total order And other fees that may apply upon delivery of order. Please check before you order.
We are not responsible for shipping delays that are a result of credit card/billing problems, product availability delays, or order changes made after the order has been placed. If your order is received, the inventory is in-stock and your credit card information matches the information you supplied with your order your items will typically ship within 24-48 business hours.
Ground Shipping - Delivery within the Continental US will take approximately 4-6 business days once it has shipped. 3-Day - Delivery will take 3 business days once it has shipped. 2-Day - Delivery will take 2 business days once it has shipped. Overnight - Delivery will take 1 business day once it has shipped.
*We are not responsible for the courier's performance. Once a package leaves our facility, it is out of our hands. If you need to file a claim for a package that was lost during shipping, please contact our customer service department, and we will file the claim, on your behalf. UPS/FedEx only guarantee and accepts claims for fast shipments, (not ground). UPS/FedEx do not guarantee all air shipments during the Christmas holiday. Please see their website for all details.
Method of delivery
The majority of items are shipped via UPS, FedEx and USPS, but for larger items we might use specialized freight carriers.
Can I ship my order to a different state or address from my billing address?
Sure, you certainly may ship to any address you wish. Please note if you ship to an alternative address, we may require additional identity verification. You may be contacted by our verification team - emails will be sent from Thrifty Nickel. To expedite the processing of your order, please be available at the phone number or email address that you provide so that we are able to contact you if need be. Please note that if our verification team is unable to contact you, this could cause delays in the processing of your order or lead to cancellation of your order.
Returns & Exchanges
All returned packages will be thoroughly inspected and a determination will be made if eligibility requirements are met for credit, exchange or repair. Please be sure to follow these guidelines to avoid any delay or denial of processing your return. Returns processing may take up to 5 business days from the time your return is received.
Contact us by e-mail at email@example.com or 845-728-0111 to request a Return Merchandise Authorization (RMA) number. All returns must have a RMA number and any packages returned without a RMA number will be refused and no credit will be issued. The RMA number must be clearly written on the outside of the shipping box so that your item can be easily identified by our returns warehouse.
Please note the following:
Returns must be received within 10 business days of the date the RMA number is issued.
Returns of NON-DEFECTIVE items to Thrifty Nickel are subject to manufacturer Restrictions and other restrictions. NON-DEFECTIVE RETURNS MAY BE SUBJECT TO A 20% RE-STOCKING FEE. You have 30 days from the original invoice date to return NON-DEFECTIVE ITEM for a refund. A refund will be issued within 5 business days after the merchandise is received and inspected at our warehouse. Initial and return shipping charges, even those shipped under Thrifty Nickel`s free shipping offer, are not refundable.
Some manufacturers have implemented return restrictions that prevent Thrifty Nickel from being able to accept returns or offer exchanges, replacements or credits on their products. Products from such manufacturers are not returnable to Thrifty Nickel FOR ANY REASON. All support as well as exchanges or replacements for DEFECTIVE merchandise must be handled directly with the product manufacturer. Thrifty Nickel cannot accept any returns nor offer replacement, exchanges or credit for ANY product missing the UPC code. Only the product manufacturer can replace any DEFECTIVE item missing the UPC sticker.
We will make every effort to stop an order when we receive a request for cancellation, however we are unable to cancel an order after it has been in our system for over an hour. Any changes that need to be made to an order will need to be made within that hour as well.
If the return item is in new condition, we will issue a refund for the product, minus the restocking fee and shipping charges. Once your return has been inspected, please allow up to 10 days for the credit to be applied.
We do not do straight exchanges. If there is a different item that you would like, you will have to return the original item and place an order for the new item.
DAMAGED OR DEFECTIVE
If product is damaged upon receipt please contact us within 5 business days. If an item is believed to be defective, refer to the warranty section below.
All warranties are product specific and vary by manufacturer. Each claim is handled by the manufacturer. Due to circumstances beyond our control, Thrifty Nickel will not be held responsible for defective products.
If you have questions or concerns regarding your order or any of the products please email us at firstname.lastname@example.org. Please note that it may take up to 48 hours for a representative to respond to your e-mail.